Last updated
Quick fixes (try these first)
- Force-quit and reopen the Classix app (or refresh the web page).
- Restart your device and router/modem.
- Ensure you’re signed in to the correct Classix account.
- Update to the latest OS and latest Classix app version.
- Disable VPNs/Proxies/Ad-blocking DNS; test on mobile data or a different Wi-Fi.
Playback won’t start or buffers
- Test your connection at speedtest.net and compare with our recommendations.
- Use 5GHz Wi-Fi or Ethernet if available.
- Move closer to the router; reduce other heavy streaming/downloads.
- On TV devices, close background apps and clear the app cache.
I paid for Classix+ but it’s locked
- On the device you purchased on, choose Restore Purchase in the app.
- Sign in (or create an account) to link your purchase across other devices.
- See Sign In & Link Your Account and Restore a Purchase.
Platform-specific help
- Watching on the Web
- Watching on Android TV
- Watching on Apple TV & Vision Pro
- Casting with Chromecast
Still stuck?
Contact us with your device model, OS version, app version, and a brief description of the issue.