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Check your speed
- Test at speedtest.net on the same device you’re watching on.
- Compare to our recommended speeds (aim for 5 Mbps+ for HD).
Improve your Wi-Fi
- Use 5GHz Wi-Fi and keep the router in open space, elevated if possible.
- Reduce interference (move away from microwaves, thick walls, baby monitors).
- Limit other heavy downloads/streams on the network.
- Try Ethernet for TVs/streamers if available.
Router tips
- Power-cycle the modem/router (unplug 30 seconds, then plug back in).
- Update router firmware; consider enabling QoS for streaming devices.
- Use separate SSIDs for 2.4GHz and 5GHz; connect streaming devices to 5GHz.
- Disable VPNs/Proxies or restrictive DNS; test with your ISP’s default DNS.
Device tips
- Restart your phone/TV/computer.
- Close background apps that might use bandwidth.
- On Android TV: Settings → Apps → Classix → Clear cache.
- On web: try another browser and ensure hardware acceleration is on.
Tip: If speeds are fine but buffering persists, try another title to rule out a specific asset problem, then contact support.